Dear Tenants,
As we come close to the end of another year, it is remarkable to see the progress we have made together.
The fall was busy with tenants, staff, and community partners working closely together. We held co-design workshops in September and October to help guide the way for a new Tenant Engagement Model.
Thank you to all of the tenants who took part in helping us develop a proposal for an approach to tenant engagement, connection and participation and getting us started down this new path.
There have also been ongoing tenant consultations on policies. As a result, updates to the Tenant Action Funds Policy will be going to the Quality and Tenant Engagement Committee in November and the Board in December, along with the proposal for a new approach to tenant engagement.
Tenant leader meetings continued into the fall with topics focused on better community programs, access to Tenant Action Funds, as well as policies such as those around the use of community spaces. As of the end of October, we completed 46 Tenant Town Halls with the rest scheduled. By year-end, we will visit all Toronto Seniors Housing buildings. Town Halls offer a chance for tenants to connect with staff, share information, and exchange ideas and feedback.
We look forward to getting further input from you, including where we should be focusing our work, with the launch of our first Tenant Experience Survey in December. Please look for the survey in your mail.
We continue to look for new and improved ways to support you. As you will read in this issue, the Complex Tenancies Team is in place to make sure more serious tenant challenges are addressed quickly and supported in a timely manner.
There is still so much to learn as I continue on my journey leading the organization. I look forward to continuing to meet with as many of you as I can and to find out how we can better support you.
Wishing you a safe and healthy fall and upcoming holiday season,