The safety of our communities is our top priority. Tenants have the right to be safe in their neighbourhoods.
Always call 911 in an emergency.
Contact the Community Safety Unit at 416-921-2323 to report noise disturbances, loitering, or trespassing.
To create a healthy and safe community, residents should be mindful of the following standards:
If you see or are a victim of anti-social behaviour, please call the Community Safety Unit at 416-921-2323. Examples of anti-social behaviour include criminal activity, drug activity, intentional damage to property, public intoxication, trespassing/loitering, smoking in a building common area, unlawful parking, unsafe acts (for example, climbing on buildings or parking structures, firework use, cooking on an open flame in a building/balcony), suspicious behaviour (for example, prowling near a residence, looking in vehicle windows, taking photographs at playgrounds or pools), starting fires or pulling fire alarm when there is no fire, excessive noise, illegal dumping of trash, disrespecting people with disruptive or verbally abusive behaviour and not leashing your dog or when an animal attacks.
The Community Safety Unit and Regional Manager will follow up on anti-social behaviour complaints.
Residents who engage in anti-social behaviour will get formal warnings. In the most severe cases, they could face eviction through the Landlord and Tenant Board. We will also involve the police or other agencies as needed.
To keep you and your building safe:
Emergencies can happen suddenly and without warning; it is important that you have a plan in place.
Do you or a member of your household identify as needing extra help during an emergency at your building? We encourage you to take part in the self-ID process by filling out the updated Emergency Contact and Special Assistance Information form.
This process allows tenants who experience barriers to accessibility to identify themselves to Toronto Seniors Housing in order to make sure they are safe during an emergency through evacuation help or wellness checks.
This process is completely voluntary and confidential, and it also keeps you safe.
The updated form is included in the Annual Review package for every tenant, but you are encouraged to fill out a copy as soon as possible.
What do I do with the form?
Please give completed forms to your superintendent, or send them back to your Seniors Services Coordinator if you received one through the Annual Review process.
Resources
If you have any questions about the process, please contact your building superintendent or call the Tenant Support Centre at 416-945-0800.
Window locks and other safety devices are there to keep you safe.
Window locks are used in apartment buildings to protect people and pets from falling through window screens. Windows can be opened 4 inches (or about 10 centimetres) to let in fresh air while keeping you safe.
Window screens are designed to keep insects out of your unit but are not strong enough to prevent children or pets from falling through them.
Never damage, tamper with or remove window locks or screens in your home.
Remember
What if my window lock or screen needs repair?
Report any window locks or screens that need repair by talking to your superintendent or by contacting the Tenant Support Centre at support@torontoseniorshousing.ca or 416-945-0800.
The use of fireworks is prohibited on Toronto Seniors Housing property, at all times. Although beautiful to watch, fireworks are dangerous to children, adults and pets. They can cause fires and damage homes. They can also cause serious injuries such as burns, cuts, and blindness.To find public fireworks displays that are held across the city, call the city at 311.
If you see anyone trying to follow you into the underground garage or surface parking lot, or anything that makes you nervous, stay in your car and honk or drive away and return at a later time. Report your concern to the Community Safety Unit.
Avoid listening to music while walking to your car or on the street so that you can hear what is happening around you.
Each building is different. Some buildings have emergency generators and some do not. To report a power failure in your building:
If a power failure is expected to last more than three hours, staff will post notices and visit units to share information and make sure resident needs are met. Learn more about preparing for emergencies.
To learn more about preparing for power failures, visit the Toronto Hydro website.
We want you to beat the heat this summer, but there are a few things to remember to stay cool and stay safe.
Window air conditioners are only allowed if they are contained within a balcony.
Go to the City of Toronto’s Health site for more information on keeping cool and staying safe while beating the summer heat. Visit the City of Toronto’s website for a list of cooling stations to find the nearest one to you.
Fires can start from using the wrong extension cord or by overloading the plugs with an air conditioner or fan.
Always:
Never:
As temperatures dip below zero, here are some tips to stay warm and safe this winter.
You can also view the City of Toronto’s Extreme Cold Weather Alert page for more safety tips.
If you use space heaters:
How to prevent a radiator from bursting in your unit
As temperatures dip below zero, here are some ways you can prevent a radiator from bursting in your unit.
Radiators bring heat into your unit to help you stay warm on cold winter days. But, extreme cold weather can cause your radiator to burst. This can cause damage to your home and your neighbours’ homes and may cause flooding as well.
Here are some things you can do to prevent a radiator from bursting:
If your radiator bursts, please call 416-945-0800 right away.
Weather warnings and updates
Keep informed – check the weather report before you go outside.
Emergency numbers
Non-emergency phone numbers
Additional resources
These sites offer more information and tips on how to prepare for and deal with emergencies:
Never use your balcony for storage. This is a fire hazard. You will be asked to clean it up if you do.
Secure loose belongings on your balcony as they may be tossed around by the wind and can cause injury.
If you use candles:
