Get Service or Support

The City of Toronto’s COVID-19 website has up-to-date information on the City’s response to the COVID-19 emergency. The toronto.ca/covid-19 website managed by Toronto Public Health has a wealth of information on the current situation, on how to protect yourself, what to do if you’re sick after you travel and how to recognize possible symptoms. Other sites include:

• Toronto Public Health hotline 416-338-7600 if you have questions.
• Government of Canada Travel Advice and Advisory
• Telehealth Ontario: 1-866-797-0000
• World Health Organization

Call the Tenant Support Centre at 416-945-0800 if you are self-isolating and need help with daily living needs, such as food and medicine.

Rent flexibility

We are offering flexibility to both rent-geared-to-income (RGI) and market rent tenants who have lost employment income due to COVID-19.

For households that pay rent-geared-to-income, we will work with you to recalculate your rent in the event of employment income loss. Please contact us for details.

For market rent households, we are offering options to defer a portion of your rent.

Tenants who have not lost employment income because of COVID-19 should continue to pay their rent in full.

To ask for a rent adjustment (RGI) or a deferral (market):

Please fill out a form and return it to Toronto Seniors Housing. You can get the form from our 24-hour Tenant Support Centre at 416-945-0800 or support@torontoseniorshousing.ca.

​​Emergency services: Dial 911

• Call this number in an emergency. It connects you to Toronto Police Service, Toronto Fire Services, and Emergency Medical Services. Translation into 150 languages is available. ​TTY and text available.

City services: Dial 311

• Call for information about services provided by the City of Toronto. Operators speak different languages.​ ​

​Social services: Dial 211

• Call for information about social services and community agencies in your area. Operators speak different languages. ​211

Toronto Seniors Housing Tenant Support Centre: Dial 416-945-0800 or email support@torontoseniorshousing.ca

• Call our Tenant Support Centre for emergency and routine maintenance requests, questions about your rent or your lease, requests to transfer to a different unit, information about how to add or remove someone on your lease, or anything about your tenancy. Interpretation into many languages is available. ​or​ email

Our Community Safety Unit: Dial 416-921-2323

• Call for security issues or to report a parking violation on our property.

​Assaulted Women’s Helpline: Dial 416-863-0511 or 1-866-863-7868 TTY

• Call this number for help for assaulted women. Help is available in English and French.

​Crime Stoppers: Dial 416-808-8477 or 1-800-222-8477

• Call this number if you have information about a crime to share ​​with the police. You do not have to give your name.​ ​

​Toronto Seniors Helpline: ​416-217-2077

• For access to a wide range of supports and services for seniors seeking assistance.

​Seniors Safety Line (Elder Abuse Prevention Ontario): ​1-866-299-1011

• For 24/7 support related to elder abuse.

​Telehealth Ontario: ​1-866-797-0000

• To get confidential health advice or information from a registered nurse.

​Telecheck Seniors Program, Distress Centre of Greater Toronto: ​289-569-1201

• For telephone support for isolated seniors, providing safety check-ins, medication reminders and social calls.

​Gerstein Crisis Centre: ​416-929-5200

• For 24-hour community-based crisis intervention services for adults experiencing mental health crisis.

​Toronto Distress Centre: ​416-408-4357

• For 24-hour emotional support to individuals across the GTA.

​Crisis Outreach Service for Seniors: ​416-217-2077

• A team who will visit and check in with seniors in crisis situations.

​Friendly Neighbourhood Hotline: ​1-855-581-9580

• For grocery and household item delivery to seniors living in low-income housing.

​Red Cross: ​1-833-204-9952

• For food hamper delivery to qualifying seniors who do not have access to food.

​Guaranteed Annual Income System: ​1-800-267-8097

• Ensures a guaranteed minimum income for eligible Ontario seniors by providing monthly benefits.

​Guaranteed Income Supplement: 1-800-622-6232

• Additional monthly benefits for eligible low-income seniors who are receiving Old Age Security (monthly benefits for eligible seniors 65 years of age or older who have lived in Canada for at least 10 years).

​Ontario Disability Support Program: ​1-800-267-8097

• For people who are 65 years of age or older who are not eligible for Old Age Security and are in financial need may qualify for the Ontario Disability Support Program.

Seniors Canada: 1-800-622-6232 or canada.ca/seniors

• Information about federal government services and benefits for seniors, home safety, fraud prevention, benefits for caregiving, and more.

Ontario Seniors Dental Care Program (OSDCP): 416-916-0204 or ontario.ca/page/dental-care-low-income-seniors

• This is a provincially-funded program providing basic dental care for eligible seniors age 65+ with a low income. This program is delivered
  through Toronto Public Health dental clinics, or Community Health Centres.

TTC Wheel-Trans: 416-393-4222 or mywheel-trans.ttc.ca

• This is a transportation option for people with disabilities. Applicants may be eligible for Wheel-Trans service if their disability prevents them from using the conventional TTC for all or part of their trip. If you are not eligible for Wheel-Trans, you may try community agencies that offer transportation services – call 211.

​Ministry of the Attorney General Victim Support Line: ​416-314-2447

• Call for immediate on-site service for victims of crime. Services are available in many languages. Available 8 a.m. to 10 p.m., seven days a week.

​Toronto Police Service Central Dispatch: 416-808-2222 or 416-467-0493 TTY​​

• Call this number in non-emergency situations. The Toronto Police Service works in divisions across the city. To find out which division you live near, visit the Toronto Police Service website​. ​

​Aboriginal Crisis Intervention Program: ​416-531-0330

​Assaulted Women’s Helpline: 416-863-0511 or 1-866-863-7868 TTY​

• Help available 24 hours a day, seven days a week, in English and French. ​

​Gerstein Centre: 416-929-5200

• Provides crisis intervention to adults experiencing mental health problems who live in the city of Toronto. Available 24 hours a day, seven days a week. ​

​Progress Place Warm Line: 416-960-9276

• Provides peer support for people living with mental illness. ​Hours of operation: 8 p.m. to midnight

​Scarborough Hospital Regional Mobile Crisis Team: 416-495-2033

• Urgent appointments with the outpatient crisis program in Scarborough and East York. ​

​St. Elizabeth Health Care: Toronto: 416-498-0043 Etobicoke: 416-498-8600

• Provides mobile crisis intervention support and supports for family members, significant others, and caregivers. Available 24 hours a day, seven days a week for North York and Etobicoke. ​

​Telecare Distress Centres of Canada: 416-920-0497

• Provides mental health distress support in Mandarin and Cantonese. ​

​Toronto Distress Centres: 416-408-4357 TTY

• Provides emotional support, crisis intervention, and suicide prevention. Available 24 hours a day, seven days a week. ​

​Toronto Withdrawal Management System: 1-866-366-9513

• Provides help for anyone 16 years of age or older looking for non-medical withdrawal management services in the city of Toronto. ​

​Victim Services: 416-808-7066

• Immediate support for victims of crime, available 24 hours a day, seven days a week. ​

​Victim Support Line: ​416-314-2447

• Help for victims of crime, available in many languages seven days a week. Hours of operation: 8 a.m. to 10 p.m.