Dear Tenants,
Three months have passed since we launched Toronto Seniors Housing Corporation.
Changes are well underway to transform how the company delivers services to tenants, and I want to share some of what we’ve been working on with you.
Throughout the summer, I have visited 22 buildings and listened to many of you as you’ve openly shared your comments and concerns with me. Thank you for taking the time to attend the Listening Tours.
Improving tenant engagement is one of our top priorities. Additionally, I believe it is our responsibility as an organization to ask ourselves how we can support our tenants to lead a more comfortable and secure lifestyle.
Quality Improvement Projects
There are many items that have been raised at the Listening Tours that represent important issues that we must address across all of our buildings. They are also consistent with what we’ve identified in our 100 Day Priorities, and what we’ve been hearing from the Senior Tenants Advisory Committee (STAC) and Tenant Leaders. As a result, I’m pleased to share with you that we will be launching Quality Improvement Projects this fall that will address the immediate areas impacting quality of life, health, wellness and security for tenants. We will start with three projects, and report progress to all of our stakeholders:
- Safety and Security
- Pest Management
- Staff and Tenant Relationships
Some work is already underway to improve these areas, but we want your input on how we can do more. We will be holding a virtual information session to recruit tenants to help us administer these projects. Look out for a poster on your building bulletin board in the coming weeks with more details.
Other Ways to Shape our Future
Your participation is needed so we can better serve you.
As we head into the fall, I will be working with our staff to launch our strategic planning process, gather input on a new seniors-focused engagement system, and update our tenant-facing policies to be more seniors friendly. This is all work that can’t be done in offices behind closed doors. We will have more information about all these projects at our upcoming Quality and Tenant Engagement Committee meeting on Monday, September 12, and Board meeting on Thursday, September 29. I welcome you to watch those meetings to find out how you can get involved or stay tuned to our website, bulletin boards and social media for the latest updates. I look forward to incorporating more tenant voices and collaborating with you as we shape our future – together.
In an effort to keep you up to date on what’s happening at TSHC, I will be writing to you every month with an update. As always, I welcome and value your feedback.
Enjoy the rest of the summer, and I look forward to meeting many more tenants in the weeks and months ahead during the Listening Tour.
Sincerely,
Tom Hunter
Chief Executive Officer